When will my items ship?

When will my items ship?

Thank you for placing your order with us! We are committed to getting your items to you as swiftly as possible. Here's what you can expect regarding the shipment of your order:

Same-Day Shipping: Orders placed on a business day, during business hours, are typically shipped the same day. If your order is received after our shipping cutoff time, it will be dispatched the following business day.

Weekend Orders: Orders received over the weekend will be shipped out on Monday.

All orders are shipped from our facility in Maryland.

To help you estimate the arrival of your shipment, we've included a UPS tracking map. This resource provides a general overview of transit times from our shipping location to yours.



Despite our best efforts to ensure prompt delivery, sometimes delays can occur due to factors beyond our control. If your order has not arrived within the expected timeframe, submit a ticket. If you haven't received your tracking information or if there's an issue with your shipment, please don't hesitate to submit a ticket with our customer service team. We're here to help you with any questions or concerns regarding your order's status.
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