Unable to create an account
We understand that creating an account can sometimes be challenging. If you're experiencing difficulty, it's possible that you already have an existing account with us. Remember, if you're registered with PTSI, you automatically have an account with Skills Prep with the same login details.
If you're having trouble recalling your login information, you can easily reset your password by using our "forgot password" form. Simply follow the prompts, and once completed, you'll receive an email with your username included for your reference.
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Unable to log in
We understand how frustrating it can be to encounter the message "Invalid user credentials. Please try again." If you come across this, first, double-check that you're entering the correct username and password. If you're uncertain about either, ...
SkillsPrep Return Policy
At SkillsPrep, we are committed to providing you with high-quality educational materials. If you are not fully satisfied with your purchase, please review our return policy below. Return Eligibility Products: All books, calculators, and other ...
Can I Get an Extension?
Because this course is used by the U.S. Department of Labor to qualify for electrical apprenticeship, all learners must complete it within the designated timeframe. The Department of Labor requires that anyone who does not finish within the allotted ...
How do I enter my answers?
To ensure you're fully equipped to input your answers correctly and avoid any unnecessary errors, we highly recommend reviewing the second video and the corresponding guide available here. These resources are designed to guide you through the process ...
What are the mastery assessments?
We highly recommend that you take the time to watch the instructional videos available at this link: https://www.skillsprep.org/mod/page/view.php?id=75488. These videos provide valuable insights into how our course operates and can help you navigate ...